Terms and Conditions

The vendor is the Aqua Optima division of Strix Ltd, hereafter referred to as "Aqua Optima”

By purchasing from Aqua Optima you agree to be bound by these terms and conditions.

Payment Options

To order goods from this website you must be over 18 years of age. We accept all major credit and debit cards in partnership with Worldpay, part of the Royal Bank of Scotland group. Please note that your payment card will be debited in pounds sterling or euros. You may use MasterCard, Visa, Electron, Delta, Switch or mail to us a money order or personal cheque drawn on UK funds.

The prices shown are regardless of country of delivery. For UK and EU customers’, prices include VAT at standard UK rate. Should the rate change we reserve the right to change prices accordingly.

All prices on this website are subject to change without prior notice.

We aim to protect legitimate credit card owners from fraud and therefore will report to the necessary authorities any person attempting to use a card they are not authorised to use.

Value Added Tax (VAT)

This is included in the price we display. Our VAT registration number is GB000007370.

Order Confirmations

When you place an order via our internet service you will receive two emails. An order confirmation from us and a “Thank you, you’ve paid” confirmation email from Worldpay. Please retain both of these emails.

All orders are subject to stock availability and acceptance at our discretion.

Delivery Method

Typically orders are dispatched within 24 hours of payment clearance, however please allow up to 14 days for delivery. We reserve the right to choose the most cost effective means of delivery. We can only accept a claim for non-delivery if you inform the help line within 28 days of placing the order (see section on complaints). Risk of damage to or loss of the product passes to the customer at the point at which they are delivered.

Order Cancellation

As goods are normally dispatched within 24 hours we regret it is not possible to cancel once payment has been processed. However under certain circumstances refunds are possible – see section on Consumer Rights.

Data Protection

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the data protection act 1998) and the General Data Protection Regulation (GDPR). Our full Privacy Policy is available to view here: http://www.aqua-optima.com/privacy-policy.pdf

We confirm that we will not pass on any of your information to any other company.

Unforeseen circumstances

While we aim to ensure that all prices, pictorial and textual specifications are correct, errors may occur. If an error is discovered, it will be rectified at the earliest opportunity.


If you have a complaint regarding a product arriving in a damaged condition please contact us within seven days of delivery – for details of how to contact us go to the ‘Contact Us’ page on the website. Complaints will be acknowledged within two working days.

Any other complaints regarding defects in quality or condition of the product must be notified to us within seven days of the defect being found.

All refunds are at our discretion and subject to the product being used correctly and according to manufacturers' recommendations.

Our liability shall in all cases be limited to the total value of the defective product only.

Consumer Rights

Distance Selling Regulations state that you have the right to cancel your order within seven working days of delivery. A full refund of your order will be subject to the return of the product at your cost. Product must be received by us in good condition, unopened, undamaged and in all the original packaging.

To cancel your order you must contact the order line within seven days of delivery, quoting your order number. A cancellation reference number will be issued. Product must be returned within fourteen days of the return reference number being issued.

Items sent back without a valid return reference number will be shipped back to you at your expense.

Your statutory rights are unaffected by these terms and conditions.

These terms and conditions shall be governed by and construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the Courts of England.

We may change these terms and conditions from time to time without notification. Any changes will only apply to future orders.

Contact Us

Our address and contact information can be found here.

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