Guarantee

Perfect Pour Water Filter Dispenser for Refrigerator (Item Number = WD3001) Manufacturing Guarantee
This appliance carries a 12 (twelve) month manufacturing guarantee period. The rights and benefits under this guarantee are additional to your statutory rights which are not affected.

Please keep your receipt or invoice to indicate the date of purchase as this will form the basis of your guarantee.  Please staple your receipt to this guarantee for future reference.

To qualify for the 12 month guarantee, the appliance must have been used according to the instructions supplied.

In the unlikely event of the appliance developing a fault, please access our ‘Contact Us’ page of our website https://www.aqua-optima.com/contact-us

If our FAQ’s do not resolve your issue, please use our Contact Us Form for further assistance, quoting the model number and serial number (which can be found on the base of the appliance).

OR write to us at:

  • North America:

Strix (USA) Inc, 22722 29th Drive SE, PMB #173, Suite #100, Bothell, WA, 98021, United States

We undertake within the specified guarantee period to either repair or replace the whole or any part of the appliance, free of charge provided that;

  • We are promptly informed of the defect;
  • The fault has not been caused or has not been attributable to accidental use, misuse, negligent use or used contrary to the manufacturer’s recommendations or the fault has not been caused by power surges or damage caused in transit;
  • The appliance has not been modified or altered in any way or repaired by a person other than an authorised service agent for Aqua Optima;
  • No rights are given under this guarantee to a person acquiring the appliance second hand or for commercial or communal use or the appliance has been used for hire purposes;
  • The appliance has not been used on a voltage supply other than that stamped on the appliance;
  • The Aqua Optima Evolve+30 day filter cartridge is not covered by the guarantee;
  • The need for repair has not been caused by insufficient aftercare or cleaning;
  • Any repaired or replaced appliance will be guaranteed on these terms for the unexpired portion of the guarantee;
  • Under no circumstances shall the application of this guarantee entitle the consumer to damages.